Privacy and data collection
On this page you can read about what data we collect about visitors and users of our software and how we use it.
To log website traffic we use the open source analytics package Matomo on our server (so no external big data analytics), by using the cookies _pk_id and _pk_ses. It tracks:
- Visitor actions (what pages you visit in what order and downloads)
- Visitor platform (operating system, browser and device information)
- Visitor country and sometimes city (based on your IP address, but only a masked partial IP address is stored, such as 184.80.**.**)
- If you've come to the website from some specific external source like an ad or campaign
This website visitor data is only used by us to see what pages people visit to track product popularity, if we get visitors or sales from specific campaigns and to detect broken links or other problems. It's not sold to any third party or used in any other way.
Some pages have embedded YouTube video content, this means YouTube (Google) might track you in ways that are beyond our control. However, there are no other social media third-party integrations like twitter or facebook that might track you on our site.
Paddle payment/store integration
The product pages also have integrated payment processing using a platform called Paddle. This means they may potentally track you as well, for example to keep track of returning customers or aborted transactions, using cookies starting with paddlejs_. You can find their data useage information here.
Mac product purchases and software usersPurchases
For our macOS products use a platform called Paddle to handle all our payments. The data they collect is generally not accessible to us, but I'm sure they track the IP and entered information to detect fraud and process the purchases. You can find their data useage information here.
On our end we then get the following information that we keep in our license system:
- Customer e-mail
- Customer name (if given)
- License information (codes, type and number of licenses, status)
- Purchase information (payment method, time and country)
In addition to the basic license information the license system also records some user data when the software checks if a license is valid (when the software is unlocked, after updating to a new version and in some other cases):
- License check result (if it was valid or not)
- License information (what license was checked)
- Installed products version
- Local user and macOS version
- A masked partial IP address (Such as 184.80.**.**)
iOS product purchases and users
On iOS all app purchases and usage data collection is handled by Apple. This is beyond our control, and the analytics and information we get access to is all anonymized and usually aggregated on a group level. You can read more on their Apple privacy page.
Questions and data removal
To sum things up, if you are just a visitor to this website you might have left some trail, but it will not be easily linked to you or contain any personal information about you that we can find and remove.
If you have a license for one of our products we have some information about you and your use of this product as detailed above. If you want us to remove any or all of this data you can contact us using the address below and we will do so. However, if we remove the license information you will no longer be able to use the software.
If you have any questions send a message to:
support [replace with at] lostminds (dot)com.